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eBay offers consumer compensation bid

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Online market giant, eBay, could be forced to pay thousands of customers compensation after its network servers crashed, halting countless bids in the process.

According to eBay, a surge in sellers wanting to earn a few extra pounds before the Christmas holidays forced its servers to malfunction for several hours. Over 200 million items were up for sale last weekend, up 33% on last year, and as a result the site’s search function collapsed making purchases near impossible.

Due to the crash, thousands of items were sold for potentially less money than usual, and spurned distributors could launch legal action against the market Goliath.

President of eBay Marketplace, Lorrie Norrington, said: “Our immediate priority is to resolve this issue. Once that is achieved, rest assured that we will assess the economic impact of this issue and will be compensating sellers appropriately.

“In the meantime, we will be issuing full fee credits for affected listings,” she added.

In direct response eBay has asked any sellers who feel short-changed by the crash to re-list their items at no extra cost, while those buyers who no longer have their weekend bargain are being offered discount vouchers for the marketplace.

With total internet sales set to hit £8.9bn over the Christmas holidays, eBay will be desperately trying to repair any recent damage.


Written by Andrew Hodges

December 11, 2009 at 8:34 pm

Posted in Comment, LinkedIn

Tagged with , ,

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