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Social landlords ‘unprepared’ for new TSA guidelines

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Housing organisations are struggling to comprehend new Tenant Service Authority (TSA) guidelines enforceable from April this year, research has suggested.

Over 150 human resources professionals were surveyed by the Chartered Institute of Housing (CIH), revealing that nearly two-fifths of organisations were unsure what impact the new TSA framework would have on their practices.

Under the new framework, providers will be required to involve tenants in assessing their performance. The framework will also require providers to involve tenants to set standards “based on local needs and priorities”.

But just over one third of all respondents, 36%, thought the TSA changes would have major impact on their organisation.

CIH Director of Policy and Practice, Richard Capie, said: “The introduction of the new regulatory system in England will inevitably mean that housing organisations will need to change and the work of housing professionals will also have to evolve.

“New skills and knowledge will be needed and our research shows that many organisations may be under prepared and not fully ready to respond to what is a fundamentally new approach to regulating affordable housing.”

The TSA was established under the Housing and Regeneration Act 2008, under the formal name of The Office for Tenants and Social Landlords. It is often referred to as ‘the Regulator of Social Housing’ and has been charged with improving standards across social housing over the next three years.

TSA’s April changes will shift the focus of social housing regulation, including:

• Stronger emphasis on tenant scrutiny, requiring providers to involve tenants in assessing their performance.
• Absence of any codes of practice or regulatory guidance notes, meaning providers will concentrate on achieving outcomes, not meeting overly prescriptive requirements.
• Emphasis on local standards as providers will work with tenants to set standards based on local needs and priorities.


Written by Andrew Hodges

February 24, 2010 at 12:09 pm

Posted in Comment, LinkedIn

Tagged with , , ,

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