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Top 10 consumer rights published

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With the country’s financial health forcing Brits to be more cautious when opening their wallets, a leading consumer watchdog has published the top 10 legal rights consumers must bear in mind when purchasing goods.

Released by Which?, the list covers everything from returning purchases to warranty issues and should remind all consumers to exercise caution when spending what little disposal income they have on high street goods.

“You need to know what you’re entitled to by law, and how to stick up for your rights,” said Which? Chief Executive Peter Vicary-Smith.

“You don’t need to be a legal expert to understand some of your key consumer rights – just knowing some of the basics could save you time, money and effort in the long run.”

The top 10 is as follows:

• There is no legal right to a refund for goods bought in a shop just because of a change of mind – each retailers’ returns policy will differ.

• Contracts cannot always be cancelled. If there’s no cancellation provision, then there’s probably no right to cancel.

• If goods are purchased with a warranty and prove to be faulty, consumers can choose to claim against the warranty company or the retailer that you bought the goods from.

• A shop does not have to sell goods at the price displayed.

• Retailers can’t rely on a seven day returns policy for faulty goods bought online, as the Sale of Goods Act means faulty goods can be rejected within a reasonable period of time, usually three to four weeks.

• A car dealership wouldn’t have to refund a spur of the moment purchase unless it was written into the deal.

• If you tick the box stating you’ve read the terms and conditions, the law presumes that you have read them, understood them and accepted them – retrospective claims that terms were not read will not hold up.

• Holidays booked via a travel agent and paid for by credit card may not be covered if the holiday company goes bust, as many card companies will not pay out when you’ve paid an agent.

• You have the same rights when buying a second hand car as you do when buying a new one.

• If a postal item is delivered but is too big for the letter box, legally postmen/women can leave the item on a doorstep or charge to take it back to a depot.

If you’ve been mis-sold goods or feel that retailers are ignoring your rights, seek legal advice today and have your voice heard.


Written by Andrew Hodges

October 10, 2010 at 2:46 pm

Posted in Comment, LinkedIn

Tagged with , , ,

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