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Blackberry customers may demand compensation

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Blackberry customers and network providers are reportedly queuing up to launch compensation claims against the handheld giant after almost a week of disrupted service.

A spokesman for Britain’s Vodafone said the company is reviewing its options regarding compensation after users lost access to on-the-go emails and the ever popular Blackberry Messenger (BBM).

On Wednesday, Stephan Bates, Managing Director of RIM’s UK operations – where the problems were said to have originated – issued an apology, claiming RIM “fully understand the frustration our customers – they’re experiencing delays in the messaging and browsing service from BlackBerry”.

“I’d like to take this opportunity to apologize to all those customers that are affected by this,” he added. “We’re treating this as a critical issue within the business and we’re doing everything we can to restore the service back to the levels that we expect and our customers expect.”

“I think everyone should be compensated, they’re going to lose a lot of customers,” said one commenter on leading technology site cnet.co.uk’s Facebook wall. “BlackBerry or our network providers should be offering some kind of compensation,” said another.

It remains to be seen whether Blackberry will compensate its users, but the voices are growing in calls for action against the technology firm.

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Written by Andrew Hodges

October 17, 2011 at 9:11 am

Posted in Comment, LinkedIn

Tagged with ,

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